Desktop/Laptop Support

Regular Hours, Monday to Friday from 9am-6pm
  • Generic 1 – 1.5 hour labour
  • Virus removal
  • Spyware removal
  • Data backup (up to 20 GB)
  • Device Setup (i.e. iPad, Blackberry, iTunes, Apple TV, printer, fax…)
  • Software install
  • Software updates
  • Hardware upgrade
  • Wireless network setup/troubleshooting

Add-ons (assuming technician is already on site for a service) Emergency after Hours and Weekends

Server Related

Regular Hours, Monday to Friday from 9am-6pm
  • Server troubleshooting (exchange, file sharing, BES troubleshooting)
  • Advanced network troubleshooting (VPN, router config)
  • Email/Blackberry Setup and config (Outlook setup, archiving, backup, restore…)
  • Data cabling troubleshooting (toning wires, running cables, fixing jacks…)
  • Windows configuration or installation (include 5 GB backup/transfer)

Add-ons (assuming technician is already on site for a service) Emergency after Hours and Weekends

Audio/Video

Regular Hours, Monday to Friday from 9am-6pm
  • TV Install with concealed Wiring Setup and Configuration of Amplifier with Video Equipment (up to 4 devices)
  • Harmony Remote Setup
  • Gaming Console Setup